The custom order process holds a special place for the Athari team.
We take great pleasure in collaborating closely with our clients to create bespoke, one-of-a-kind pieces that turn into beloved heirlooms. Additionally, we offer the option to repurpose existing stones, crafting new settings and arrangements that align with the Athari aesthetic, transforming them into fresh and exciting designs and giving them a second life.

Step One - Consultation
Firstly, we'd love to get an idea of what you are looking for. You can share your inspiration, ideas and references. This can include images, sketches or simply a description - the more information the better. Whether in person or virtually, we are happy to accommodate your wishes.

Step Two - Design
We will bring your ideas to life with the help of computer-aided design to visualise your bespoke project. After feedback and adjustments, we begin sourcing stones that will fit your specifications or proceed with available gems from our inventory.

Step Three - Production
Our skilled artisans will craft wax models based on the 3D model, and then cast your piece in the metal of choice. This is followed by stone setting, and the polishing process to ensure your piece is absolutely perfect. After intensive quality control your jewel will be shipped to our London office.

Step Four - Delivery
Beautifully gift-wrapped in our Athari signature packaging, we will hand-deliver the custom piece to you within London, or ship it to your home around the world.

FAQs

How long does the bespoke order take?
Depending on the intricacy of the design, our lead-time is 4-8 weeks.

Do you provide aftercare?
Yes, we offer a lifetime warranty on all Athari pieces, which includes ultrasonic cleaning, regular gemstone check-ups, re-sizing, gold polishing, and any maintenance required.